:root{--bg:#070b12;--sidebar:#0a1019;--panel:#0d1520;--panel2:#101b29;--line:rgba(255,255,255,.085);--line2:rgba(220,187,112,.26);--text:#edf2f7;--muted:#8291a2;--gold:#d8b770;--gold2:#f0d393;--cyan:#63cbd0;--green:#5fd09a;--red:#ee7e7e;--orange:#e7a85d;--shadow:0 24px 70px rgba(0,0,0,.34)}
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video{width:100%;height:100%;object-fit:cover}.media-preview audio{width:90%}.media-preview span{font-size:35px;color:#4f6274}.media-info{padding:14px}.media-info h3{font-size:12px;margin:0 0 7px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.media-info small{color:#647587;font-size:9px}.order-total{color:var(--gold2);font-weight:800}.node-intro{border:1px solid var(--line2);border-radius:20px;background:linear-gradient(135deg,rgba(216,183,112,.08),#0c1622);padding:25px;display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:22px}.node-intro small{color:var(--gold);letter-spacing:.17em}.node-intro h2{margin:8px 0}.node-intro p{color:#7e8d9c;font-size:11px;line-height:1.7}.node-intro code{background:#060b11;border:1px solid var(--line);border-radius:11px;padding:12px;color:#8ccfd2;font-size:10px}.modal{border:0;background:transparent;padding:0;width:min(680px,calc(100% - 24px));max-height:90vh}.modal::backdrop{background:rgba(0,0,0,.72);backdrop-filter:blur(9px)}.modal-shell{border:1px solid var(--line);border-radius:22px;background:#0d1723;color:var(--text);box-shadow:var(--shadow);overflow:hidden}.modal-head{display:flex;justify-content:space-between;padding:22px 24px;border-bottom:1px solid var(--line)}.modal-head small{color:var(--gold);font-size:9px;letter-spacing:.16em}.modal-head h2{margin:5px 0 0;font-size:20px}.modal-x{border:0;background:transparent;color:#758697;font-size:27px}.modal-body{padding:20px 24px;max-height:60vh;overflow:auto;display:grid;grid-template-columns:1fr 1fr;gap:12px}.modal-body label{font-size:10px;color:#8494a4}.modal-body label.full,.modal-body .full{grid-column:1/-1}.modal-body textarea{min-height:100px;resize:vertical}.modal-body input[type=checkbox]{display:inline;width:auto;margin-right:6px}.modal-actions{display:flex;justify-content:flex-end;gap:8px;border-top:1px solid var(--line);padding:15px 24px}.modal .form-error{padding:0 24px 10px}.drawer{display:none;position:fixed;inset:0;z-index:30}.drawer.open{display:block}.drawer-mask{position:absolute;inset:0;background:rgba(0,0,0,.55)}.drawer>aside{position:absolute;right:0;top:0;bottom:0;width:min(620px,100%);background:#0c151f;border-left:1px solid var(--line);box-shadow:var(--shadow);overflow:auto}.drawer-head{position:sticky;top:0;z-index:2;background:rgba(12,21,31,.92);backdrop-filter:blur(12px);border-bottom:1px solid var(--line);padding:20px;display:flex;justify-content:space-between}.drawer-head h2{margin:0}.drawer-head button{border:0;background:transparent;color:#7e8d9c;font-size:26px}.drawer-body{padding:20px}.json-view{white-space:pre-wrap;word-break:break-word;background:#060c13;border:1px solid var(--line);border-radius:12px;padding:14px;color:#8ebdc0;font-size:10px;line-height:1.6}.toast{position:fixed;z-index:100;left:50%;bottom:30px;transform:translate(-50%,20px);background:#eef3f7;color:#08111a;padding:10px 16px;border-radius:999px;font-size:11px;opacity:0;pointer-events:none;transition:.22s}.toast.show{opacity:1;transform:translate(-50%,0)}.loading-block{min-height:120px;opacity:.55}.empty{border:1px dashed var(--line);border-radius:17px;padding:35px;text-align:center;color:#667788;font-size:11px}.danger-text{color:var(--red)}
@media(max-width:1260px){.metric-grid{grid-template-columns:repeat(3,1fr)}.compact-grid,.agent-grid{grid-template-columns:repeat(3,1fr)}.account-grid,.content-grid,.media-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:900px){.sidebar{transform:translateX(-100%);transition:.25s}.sidebar.open{transform:none}.workspace{margin:0;width:100%}.mobile-only{display:grid}.topbar{padding:0 18px;height:78px}.topbar h1{font-size:19px}main{padding:20px 16px 60px}.split-grid{grid-template-columns:1fr}.boundary-grid{grid-template-columns:1fr}.inbox-layout{grid-template-columns:1fr;height:auto}.conversation-list{height:260px;border-right:0;border-bottom:1px solid var(--line)}.chat-panel{height:600px}.node-intro{align-items:flex-start;flex-direction:column}.top-actions .user-button div{display:none}}
@media(max-width:620px){.login-card{padding:30px 22px}.login-card h1{font-size:34px}.metric-grid,.metric-grid.small{grid-template-columns:repeat(2,1fr)}.account-grid,.compact-grid,.agent-grid,.content-grid,.media-grid{grid-template-columns:1fr}.modal-body{grid-template-columns:1fr}.modal-body label.full,.modal-body .full{grid-column:auto}.page-tools{align-items:stretch}.page-tools>div{width:100%}.page-tools .primary,.page-tools .secondary{flex:1}.top-actions>a{display:none}.bubble{max-width:88%}}
.detail-list dl{display:grid;grid-template-columns:minmax(130px,.38fr) 1fr;gap:9px 14px;margin:0}.detail-list dt{color:#6f7f90;font-size:10px}.detail-list dd{margin:0;color:#c9d3dd;font-size:11px;min-width:0;overflow-wrap:anywhere}.detail-list code,.node-intro code,.data-table code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;color:#9fd6da;font-size:10px}.feature-cloud{display:flex;flex-wrap:wrap;gap:7px;margin-top:18px}.feature-cloud .pill.on{color:var(--green);border-color:rgba(95,208,154,.22)}

/* Customer-service inbox: readable identities, event timeline and delivery state. */
.conversation-item{display:flex;align-items:flex-start;gap:11px;transition:background .18s ease}
.conversation-item.active{box-shadow:inset 3px 0 0 var(--gold)}
.conversation-body{min-width:0;flex:1}
.conversation-avatar{width:34px;height:34px;display:grid;place-items:center;flex:0 0 auto;border-radius:11px;background:linear-gradient(145deg,#1b3447,#10202e);border:1px solid rgba(99,203,208,.16);color:#9edee1;font-size:12px;font-weight:750}
.conversation-avatar.large{width:38px;height:38px;border-radius:13px;margin-right:11px}
.chat-head{height:72px;background:rgba(12,21,32,.72)}
.chat-head>div{min-width:0}
.chat-head strong,.chat-head small{display:block}
.chat-head strong{font-size:13px}
.chat-head small{margin-top:5px;color:#637587;font-size:9px}
.message-list{background:radial-gradient(circle at 50% 0,rgba(52,88,116,.08),transparent 40%)}
.bubble{font-size:12px;box-shadow:0 9px 22px rgba(0,0,0,.13);white-space:pre-wrap;overflow-wrap:anywhere}
.bubble small{padding-top:7px;border-top:1px solid rgba(255,255,255,.05)}
.message-event{display:flex;align-items:center;justify-content:center;gap:8px;margin:13px auto;color:#607184;font-size:9px}
.message-event span{padding:5px 9px;border:1px solid rgba(255,255,255,.07);border-radius:999px;background:rgba(9,16,25,.82)}
.message-event time{color:#465667}
.chat-delivery-note{min-height:30px;padding:8px 14px;border-top:1px solid var(--line);background:rgba(95,208,154,.045);color:#779c8b;font-size:9px;line-height:1.5}
.chat-delivery-note:empty{display:none}
.chat-delivery-note.warning{background:rgba(231,168,93,.055);color:#b39773}
.chat-compose textarea:disabled,.chat-compose button:disabled{cursor:not-allowed;opacity:.48}
@media(max-width:620px){.message-event time{display:none}.chat-head small{max-width:250px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}}